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Privacy policy

How AskGlyph handles account data, project context, generated assets, billing records, and local AskGlyph Desktop files. Last updated October 13, 2026.

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1. Scope

This policy applies to askglyph.com, the AskGlyph web API, AskGlyph Desktop, and related account, billing, download, and asset services operated by Borealbit Technology Limited under the AskGlyph product name.

2. Information we process

  • Account information: name, email address, authentication identifiers, and session metadata.
  • Product information: conversations, images, prompts, selected settings, asset metadata, and files you explicitly upload or choose to store.
  • Usage information: model and task type, token or image counts, credits spent, timestamps, errors, and rate-limit activity.
  • Billing information: customer, subscription, invoice, purchase, and credit-ledger records. Payment card details are handled by the payment provider, not stored by AskGlyph.
  • Technical information: IP-derived security hashes, user agent, download events, and operational logs needed to secure and run the service.

3. Local and cloud boundaries

The current AskGlyph macOS workspace uses cloud creation. Submitting a request sends its prompt and selected references to the cloud workspace, where the conversation, generated images and usage records are stored. Local exports and local authentication stores remain on your device.

Cloud systems store account records, browser and client session hashes, conversation and project metadata, submitted references and generated assets, AI usage, credits, subscription state, and release-download records.

4. How information is used

  • Provide authentication, downloads, AI generation, asset storage, billing, and support.
  • Authorize access, enforce scopes and rate limits, prevent abuse, and investigate security incidents.
  • Measure reliability and credit usage, reconcile purchases, and improve product workflows.
  • Meet legal obligations and enforce the Terms of Service.

AskGlyph does not sell personal information. Private project content is not made public by default.

Optional website analytics

With your permission, we use Google Analytics to measure public-page visits, traffic sources, and selected website actions, and Microsoft Clarity to understand interactions through heatmaps and session recordings. These services process interaction, device, browser, and page information after you allow analytics. We keep advertising storage, advertising user data, and ad personalization consent denied. This does not measure native app activity.

Clarity recording is limited to Pricing, Downloads, Help, Privacy and Terms. It does not record the homepage, guides or prompt pages, which contain creative starter links. Recording is also disabled when the referring address contains query parameters, a fragment, credentials or a private AskGlyph page. Google Analytics receives an empty page referrer and only an approved AI source category.

Third-party page analytics and recording are disabled before consent, for signed-in visits, account pages, and URLs containing query parameters, except for approved AI search source labels and fixed download source and release-channel tags on the public downloads page. Approved source labels are reduced to a fixed provider name; URL query and fragment values are removed before analytics loads. Task-entry clicks contain only a fixed task and action, never the brief or destination query. App download events contain only the placement, platform, and action; they do not include account identity, prompts, artwork identifiers, or private page addresses. User-specific content and form fields are masked. Native app content, prompts, and generated assets are not part of this website analytics integration. Your choice lasts up to 180 days. Use Analytics preferences at the bottom of a public page to decline or withdraw permission; withdrawal reloads the page to stop measurement.

Learn how Google and Microsoft process this information in the Google Privacy Policy and the Microsoft Privacy Statement.

5. Service providers

AskGlyph uses infrastructure, database and authentication, object storage, AI model, payment, and app-distribution providers. They process information only to supply their services and under their own contractual and security obligations.

6. Retention and deletion

Information is retained while your account is active and as needed for security, billing, legal, and operational purposes. Revoked client sessions remain as limited audit records. Billing and transaction records may be retained when required by law.

You may request access, correction, export, or deletion through the support channel provided in the AskGlyph app. Some records may be retained where deletion would conflict with legal, fraud-prevention, or accounting requirements.

7. Security

AskGlyph uses hashed client tokens, one-time authorization codes, access controls, private-by-default asset storage, and transport encryption. No system is perfectly secure; protect secrets and revoke credentials you no longer use.

8. International processing and children

Service providers may process information in countries other than your own. AskGlyph is not directed to children under 13, and we do not knowingly collect their personal information.

9. Changes and contact

Material changes will be posted here with a revised date. Privacy requests can be submitted to support@askglyph.com or through the official support channel shown in AskGlyph Desktop or your account experience.